Support Center

Need help? We’ve got you covered.

Find answers to your most frequently asked questions about retirement plans and administration.

Don’t already have a plan with Definiti?

FAQs

FAQs

General

You can find a complete list of annual contribution limits here.

You can find a complete list of annual contribution limits here.

A 3(16) fiduciary partners with plan sponsors to maintain regulatory compliance with laws such as the Employee Retirement Income Security Act of 1974 (ERISA) and other regulations issued by the IRS, DOL and Department of Treasury. The Fiduciary Studio, a wholly owned subsidiary of Definiti, can avoid the most common mistakes plan sponsors make. Consider adding a 3(16) administrator to serve as a co-fiduciary to your plan.

ERISA is a federal law that covers certain standards for employer-sponsored retirement plans and regulations for plan fiduciaries. A plan sponsor is a named fiduciary of the retirement plan under ERISA, either by title, specific designation or by maintaining certain responsibilities. ERISA requires plan sponsors who are fiduciaries to adhere to ERISA’s principles of conduct and several annual administration duties, including (but not limited to):

  • Delivery of required eligible employee/participant notices and plan terms
  • Upload payroll contributions
  • Provide accurate year-end census date
  • Execution of all documents, distributions, Forms 5500s, and more
  • In addition to a 3(16) administrator serving as a co-fiduciary, a third-party administrator (TPA) can take the lead in translating and communicating new regulatory guidance in a way a plan sponsor can understand, giving them the opportunity to focus on operating the business.

We host the Definiti Academy, an educational webinar series held twice a year to help plan sponsors be more confident in managing their plans and financial advisors grow their Book of Business. Additionally, Definiti publishes new articles to the Insights Blog regularly to help plan sponsors and financial advisors keep up with regulatory, legal, cultural, and economic impacts to their workplace retirement plans.

By subscribing to our monthly newsletter, you’ll receive educational resources right to your inbox that will help you get the most from your retirement plans.

Sign Up for Our Monthly Insights

* indicates required

Plan Participants

If you have a retirement plan at a previous employer, you may be able to rollover the balance to a new plan.

Hardship, in-service withdrawals and/or loans may be available if you are an eligible plan participants. Ask your employer’s plan sponsor for the required forms and return the completed form to them. Your employer’s plan sponsor will submit the form for processing. Some withdrawals take about 10-15 business days for processing.

To check the status of a previously requested withdrawal, email us at withdrawals@definiti.com, or complete our form here.

Check with your employer’s plan sponsor and verify your plan’s recordkeeper. If Definiti is the recordkeeper, you can change your contribution amount and check your account balance online.

Visit http://planaccess.definiti.com to login, or download the mobile app, available for iOS or Android.

You can change your contribution amount and check your balance on the Participant Portal. Simply login to get started.

  • If you can’t access your account, enter your email address, and choose “Forgot Your User ID or Password” to reset your credentials.
  • If you’re still having trouble accessing your account, please call us at 1 (888) 744-4015 for assistance.

Check with your employer’s plan sponsor and verify your plan’s recordkeeper. If Definiti is the recordkeeper, visit http://planaccess.definiti.com to login.

  • If you can’t access your account, enter your email address, and choose “Forgot Your User ID or Password” to reset your credentials.
  • If you’re still having trouble accessing your account, please call us at 1 (888) 744-4015 for assistance.

Financial Advisors

Fill out our proposal request form here.

PlanSponsorLink gives you easy and secure access to your Book of Business with Definiti for the accurate and timely service to your client’s plan.

  • Visit https://definiti.plansponsorlink.com and choose “First Time User”.
  • Enter your email address, and a temporary password will be emailed to you to login for the first time. Then you’ll be prompted to choose a unique password for your account.

Plan Sponsors

PlanSponsorLink gives you easy and secure access to your plan information online along with contact information for your dedicated Retirement Plan Consultant (or RPC).

Visit https://definiti.plansponsorlink.com and choose “First Time User”.

Enter your email address, and a temporary password will be emailed to you to login for the first time. Then you’ll be prompted to choose a unique password for your account.

Any employer with a retirement plan has a fiduciary responsibility to maintain compliance of the plan with regulations issued by the Internal Revenue Services (IRS), Department of Labor (DOL) and Department of Treasury. In fact, most errors made in retirement plan administration involve daily tasks. A comprehensive 3(16) administrator can partner with you to monitor, review and execute many of these administrative tasks to ensure errors are avoided.

If Definiti isn’t your third-party administrator, let’s start the conversation. Call us at 1-888-912-3653 or email sales@definiti.com.

PlanSponsorLink gives you easy and secure access to information on all your plans with Definiti. You can also connect with the Retirement Plan Consultant assigned to a specific plan. If you have an active retirement plan and Definiti is your TPA, you can use PlanSponsorLink.

  • Visit https://definiti.plansponsorlink.com and choose “First Time User”.
  • Enter your email address. A temporary password will be emailed to you to login for the first time. Then you’ll be prompted to choose a unique password for your account.

Tell us about your experience with Definiti. All responses will be anonymous, but please provide your name and phone number if you’re open to sharing your perspective with a senior manager. Thank you!

Get live support on your plan account

If Definiti is your recordkeeper and you need additional account support, give us a call.

SALES SUPPORT